As an ambassador for L’Occitane, the main responsibilities of this role are to effectively manage the store and to consistently achieve the store objectives and business goals.

What Will You Do?

Day to Day

• To oversee and be responsible for the day to day operation of the Boutique.
• To ensure the highest level of customer service is given through L’Occi way (our customer experience model), and measured against store objectives.
• To effectively delegate, prioritize, direct and supervise all boutique employees.
• Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do

Commercial Flair

• To drive KPI’S and drive results in order to reach and exceed targets.
• Have a strong understanding of different market types and customers
• To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
• Full accountability on all aspects of stock management ensuring that all stock is processed in the correct way
• To have the confidence and ambition to identify new and innovative ways to drive incremental sales
• To embrace virtual social selling & looking for opportunity to drive the business forward digitally

People

• To lead by example and take overall responsibility for coaching and mentoring the team
• To maintain staff turnover by recruiting the right people and to deliver on all required training in line with company guidelines
• To demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team
• To effectively demonstrate people management, to coach & develop all team members to maximize their own potential.
• Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do

Reporting

• Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI’s.
• Coordination of the store schedule and management of team time keeping, absence reporting and payroll.

Future Focus

• Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
• Seek opportunities to support Brand through project work
• Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
• To maintain good working relationships with Centre management/ BID teams.
• Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane

Driving Results

• Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
• Support in-Boutique and external customer events
• Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.

The Perfect Candidate:

• A love of retail, demonstrated by 3 year’s plus of retail management experience
• Proven commercial acumen
• Clear communication skills – Communicates confidently and effectively in group situations
• Achieving Results – Drives financial objectives personally & within the team
• Business and Competitor Awareness
• Self-Motivation – Proactively seeks ways to enhance own performance
• Customer Focus – Develops team to exceed customer expectations
• Planning & Prioritising – Is able to prioritise tasks to achieve objectives
• Problem Solving & Decision Making – Confident in making decisions without input from Senior Management